24 hr Support Now Available

Posted in News by tharnett on January 19, 2012

On January 3rd we rolled out 24hr email support so that our overseas customers and all you midnight traders will have someone to reach out to should it be required. This is to complement our already 24 hour support ticketing system which you can log tickets or review past inquiries.

We are proud to be able to offer this service to MarketDelta clients and it only underscores our commitment to you and your success as a trader. While most companies are finding ways to scale back on support we are committed to finding more opportunities for you to stay in touch with us and contact us when required.

All this comes on top of our live chat support before and during U.S. market hours. This allows us to provide real time support to the bulk of our customers and offer same day resolution to issues via email.

Another reason for expanding our support has to do with MarketDelta Trader, our new trading software. In the next few months there will be some big enhancements that will integrate it with MarketDelta Charts, allowing for a fully integrated trading solution.

As a trader myself for many years, I know it is important to be able to get help when you need it most and you can rest assured we are standing by to help make you as successful as we possibly can through software AND support services.

10.5 Version Highlights

Posted in News by tharnett on January 13, 2012

Today 10.5 was released and is available for download by visiting www.marketdelta.com/downloads.

A comprehensive list of what’s new in this release can be found in our Support Portal under MarketDelta Charts Announcements. Here is a short list of a few that everyone should know about as it might effect how you do certain functions within the software.

  • New Indicator: Multiple Price Highlighter – this is a new indicator that leverages the Footprint information. Build within this indicator is the new Keppler Volume Tracker. More information on this indicator can be found here.
  • Range, Change, Renko Periodicity Expressed in Tick Increment Units - A very important change has occurred in 10.5 if you use any of these periodicities. We have standardized values entered to be based on the number of ticks. So if you enter 6 tick range for the ES, then change the chart to YM, it will still show a 6 tick range chart.  More information on this indicator is in the release notes.
  • Profile Indicator Enhancements - Several enhancements were make to the Profile Indicator.  Peak and Valley lines can now be customized with color, width, and style. More information on this indicator is in the release notes.
  • Multi-Link Chart Scrolling and Time Synchronization - The Multi-Linked charts can now contain the same or different symbols and the charts can be of any mix of periodicities.  More information on this indicator is in the release notes.
  • Developing VPOC Option for Profile Indicator - A check box has been added to the Profile Indicator titled “Developing VPOC”.  When enabled, the developing VPOC is plotted allowing the user to see how the VPOC changed from bar to bar as the profile formed.  This option is available to all of the many flexible durations of the Profile Indicator including 30-minute profiles, daily profiles, or long-term composite profiles.

Importance of “Fresh Start” for Non-time based charts

Posted in User Tips by tharnett on January 11, 2012

A lot of MarketDelta customers use non-time based periodicities (chart intervals) while viewing charts. There is an option on the periodicity menu call Fresh Start that applies to non-time based intervals and is very important to understand if using custom indicators or studies, such as our Delta Divergence indicator.

When Fresh Start is checked off the interval settings you have selected begin fresh for the day and do not carry over from the prior day. For instance, if the chart is set to 1440 tick, when the new day begins the chart begins building a new 1440 tick bar. If Fresh Start is not checked, the last bar from the prior day will keep building. For markets that gap this creates one large bar and as seen below, can really skew the signals produced by a custom indicator or signal marker.

Fresh Start NOT Checked

Fresh Start Selected

Bottom line, when fresh start was checked more signals where generated. For this specific chart, it was important because it references the low and high of the day.

More information about periodicities and fresh start are available here.