Trading Observations from Technical and Admin Support

Posted in User Tips by tharnett on March 24, 2009

In the past 2 years, I have made the following trading observations with respect to technical and admin support phone calls and emails :

1. Customers who initially complain about costs will drop their account in less than 3 months. This observation is in accord with the reason most traders and new businesses fail: under capitalization. If a trader is worried about the cost of his/her tools (especially when the tools are reasonably priced when compared to the industry), how can the trader expect to handle the inevitable losses that occur in trading?

2. The most successful free trial users have done their due diligence on our website prior to signing up for the trial. They typically have performed the following:

- Watched all videos relevant to their trading style: Video Library

- Read the Strategy Guide: Strategy Guide

- Read the Blog: http://blog.marketdelta.com/

- Attended a free webinar: Webinars

- Attended a trading education room: Trading Rooms

- Observed how others use MarketDelta: http://traderfeed.blogspot.com/2008/07/identifying-false-breakouts-and-market.html

- Read the Quick Start Guide: Quick Start Guide

- Reviewed the Help Manual: Manual

All these actions are completed before they sign-up for the free 15 day trial. This creates an excellent user experience during the trial. The user can evaluate the software and how it will impact their trading.

3. There is no Holy Grail. We do not have any magical chart definitions that work 100% of the time. Successful traders using MarketDelta are experienced professionals. They usually have a trading methodology prior to purchasing MarketDelta. They have excellent money management and risk management skills. MarketDelta enhances their trading ability. Additionally, there are some successful MarketDelta traders that have created trading systems and algorithms based on Delta. These traders tend to have strong computer programming and operations research skills.

1 Response to Trading Observations from Technical and Admin Support
  • Sure, most businesses fail because of under capitalisation, However those that succeed not only seek to maximise profits but also to minimise costs. Being concerned about your fixed costs and dealing with trading losses are quite different in my experience.

    Apart from that sound advice :)

    Cheers,
    Nick.

    Nick
    March 28, 2009 at 5:00 pm

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