Contact Support
First do a Search in our Knowledge Base and Community forum.
Contact us via phone OR email for issues listed below. These issues
generally require a remote login session and have an urgency associated
with them. RULE OF THUMB: They are NOT How-To questions. Please try the FAQ's first.
Connection Problem (FAQ) |
License will not activate (FAQ) |
Database Errors/Crashes (FAQ) |
Data not backfilling (FAQ) |
Non-Urgent Technical Support Policy
Contact us via email for issues listed below or non urgent
inquiries. These types of issues usually have a specific video, FAQ, or
blog article that we can provide to you. The benefit of this is more
consistent answers for non-urgent needs and open phone line for urgent
matters. RULE OF THUMB: They ARE How-To questions.
Anything "HOW TO" related |
Applying/modifying technical indicators (FAQ) |
Working with charts (FAQ) |
Add or change symbols (FAQ) |
Professional Services / RTL Questions
For RTL (Real Time Language) or custom programming of indicators and systems we have a professional services team that can assist for an hourly fee. The rate is $150/hr. There is an extensive section in the Knowledge Base about RTL. It includes tutorials and videos. Contact ps [at] marketdelta.com to schedule a project. Most projects 1 hour.
If answers cannot be found contact us via email at support [at] marketdelta.com or call 1.312.922.7800 or at one of the numbers below. We respond within a few hours, but will strive to turn your request around as fast as possible!
Global Phone Numbers
United States +1 312 922 7800
United Kingdom +44 20 3287 9954
Asia / PacRim +61 2 8011 4357
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Use this only when directed by a support technician.
